Thank you for shopping at Umu Diallo. We appreciate your trust in our products and services. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Refund
We only accept refund requests for eligible items within 3 days from the date of purchase. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a refund, please follow these steps:
- Contact our customer service team at [firstname.lastname@example.org] within 3 days of receiving your order, providing your order number and details about the item you wish to return.
- Our team will guide you through the return process, including providing a return authorization and instructions for sending the item back.
- Once we receive the returned item and verify its eligibility, we will process your refund.
Refunds will be processed within 3 days after receiving the returned item. The actual time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.
If you wish to return an item without seeking a refund, please contact us at [email@example.com] within 7 days of receiving your order. Return shipping costs are the responsibility of the customer.
If you have any questions about our Refund and Returns Policy, please contact us at [firstname.lastname@example.org].
Thank you for choosing Umu Diallo!